Whitby Family Footcare Clinic

107-420 Green St. • Whitby, Ontario • L1N 8R1 905.668.8233

Accessibility

Accessibility Policy

Last updated: March 2026

Whitby Family Footcare Clinic is committed to providing accessible, inclusive, and respectful care to all patients, visitors, and members of the public. We follow the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code to ensure equal access to our services, facilities, and information.

 

1. Our Commitment

We strive to ensure that every person is treated with dignity, independence, integration, and equal opportunity. We work to remove barriers and provide accommodations for individuals with disabilities whenever possible.

 

2. Accessible Services

We are committed to providing footcare services in a way that respects the needs of all patients.

This includes:

  • Accessible clinic entrance and treatment areas
  • Assistance for mobility devices (walkers, canes, wheelchairs)
  • Flexible appointment communication (phone, email, online)
  • Clear, plain‑language explanations during assessments and treatments
  • Support for patients who require additional time or assistance

If you require an accommodation, we encourage you to let us know before your appointment.

 

3. Communication

We communicate with people with disabilities in ways that consider their needs.

This may include:

  • Speaking clearly and slowly
  • Providing written information
  • Offering alternative formats upon request
  • Allowing support persons to participate in discussions
  • Using email or text‑based communication when preferred
 

4. Service Animals & Support Persons

Service Animals

Service animals are welcome in all areas of the clinic that are open to the public.

Support Persons

Patients who require a support person are welcome to bring them to appointments. There is no additional fee for support persons.

 

5. Assistive Devices

Patients may use their own assistive devices while accessing our services, including:

  • Wheelchairs
  • Walkers
  • Braces
  • Communication devices
  • Orthotic or mobility aids

If an assistive device presents a safety concern, we will work with the patient to find an alternative solution.

 

6. Accessible Information

Upon request, we will provide clinic documents (policies, forms, instructions) in accessible formats such as:

  • Large print
  • Simplified text
  • Digital formats
  • Verbal explanation

We will work with the individual to determine the most appropriate format.

 

7. Training

All staff receive training on:

  • AODA and accessibility standards
  • Providing service to individuals with disabilities
  • Communication strategies
  • Assistive devices
  • Patient rights under the Ontario Human Rights Code

Training is updated regularly.

 

8. Temporary Disruptions

If there is a temporary disruption to services or facilities used by patients with disabilities (e.g., elevator, ramp, entrance), we will:

  • Notify patients promptly
  • Post signage at the clinic
  • Provide alternative arrangements when possible
 

9. Feedback Process

We welcome feedback on how we can improve accessibility.

Patients can provide feedback:

  • In person
  • By phone
  • By email
  • Through our website contact form

We will review all feedback and respond in a timely manner.

Contact: Whitby Family Footcare Clinic 107‑420 Green St., Whitby, Ontario L1N 8R1 Tel: 905‑668‑8233 Email: {{insert email}}

 

10. Policy Updates

This Accessibility Policy may be updated as regulations change. Any revisions will be posted on this page with an updated date.